With the aim of generating value through an improved relationship with all its Stakeholders from all the companies which constitute Sociedade Central de Cervejas e Bebidas and of promptly alerting and correcting any situation which may affect the company's image and business, SCC has appointed an Ombudsman, who reports directly to the Chairman of the Board and carries out his duties within the Extended Executive Board (CEA).
 
Considering his vast and rich work experience at SCC, the company's Board Advisor, NUNO PINTO DE MAGALHÃES was appointed for this role in conjunction with his current duties.
  
SCC's Ombudsman shall also be assigned with the following duties:

1.  Receive, classify, analyse, investigate and conclude any claim or complaint processes as well as give feedback on any suggestions made by Clients, Suppliers, Distributors and Staff from the universe of SCC companies;

2.  Investigation of any subject which for its relevance or impact on SCC's image requires the implementation of any measures, either on an internal or public level;

3.  Propose the implementation of any measures intended or likely to improve SCC's relationship with its Stakeholders.

4.  The Ombudsman shall suggest solutions to each different situation with the aim of returning the latter to normal as well as improve the quality and efficiency of the services rendered by SCC.

5.  To carry out his assigned duties, the Ombudsman shall seek to use, at all times, SCC's existing channels and areas.

6.  The Ombudsman's role, namely with regards to claims and/or complaints, must be promptly carried out, with no need for any formalities not deemed essential to safeguard the legal rights and interests of the claimants or complainants or SCC's.

7.  Before drawing any conclusions, the Ombudsman shall first hear the Senior Staff and Staff members whose performance was questioned,  in order to obtain the required and relevant explanations.

8.  Having reached a conclusion, the Ombudsman shall inform the Chairman and members of the CEA as well as inform the author of the complaint, claim or suggestion within 10 days.

9.  The Ombudsman shall elaborate an annual activity report and suggest improvements.

 
For any complaint, claim or suggestion please send an email to our Ombudsman to the following email address:

 
e-mail: provedor.scc@centralcervejas.pt
 

Morada: Estrada da Alfarrobeira, 2625-244 Vialonga